SHIPPING & RETURNS
SHIPPING POLICY
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Overnight delivery is only available for Orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
SEARCH UNDERGROUND ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
SEARCH UNDERGROUND is not responsible for any customs and taxes applied to Your Order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
SEARCH UNDERGROUND is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
RETURN & EXCHANGE POLICY
All Sales Are Final
Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through SEARCH UNDERGROUND.
Exceptions to the No Refund Policy
The only exceptions to our No Refund Policy include:
Defective or Damaged Items: In the case of items that are received defective or damaged, please report this within 5 days of receiving the item. In such cases, a replacement may be provided at the discretion of SEARCH UNDERGROUND.
Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within 5 days for a possible refund or exchange.
Legal Requirements: Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.